Let customers reply to your messages or text your business directly. View incoming SMS in the dashboard, forward them to email, or send them into your own systems.
There are two simple choices. First, decide how customers will reach you: by replying to a message, texting a campaign keyword, or using your own dedicated short code. Then choose where SMS4U should deliver the incoming messages.
The right option depends on whether customers are replying to an existing conversation or need to initiate a new one.
Send a business SMS and let the recipient reply. Replies to recent messages are routed back to your SMS4U account.
Explore two-way SMSAdvertise a call to action such as “Text INFO”. SMS4U identifies the registered keyword and routes the message to your account.
View keyword campaignsUse your own New Zealand short code so customers can text your organisation directly without an existing conversation or shared keyword.
View dedicated short codesNot sure which option applies? Most businesses begin by receiving replies to messages they send. Choose a keyword campaign or dedicated short code when customers need to start the conversation.
Use one receiving method or combine them to suit your team and systems.
View incoming messages online, search conversation history, manage contacts, and reply from the SMS4U dashboard.
View the web dashboardForward each received text to a nominated inbox with the sender number, received time, and message content.
View email and SMSSend incoming messages to your CRM, helpdesk, database, or automation workflow through an HTTPS webhook.
View integration informationThey reply to your message, use a campaign keyword, or text your dedicated short code.
The incoming message is matched to your account, conversation, keyword, or dedicated number.
Read and reply in the dashboard, receive an email, or process the message automatically by webhook.
Customers can reply to SMS messages you send, text a registered keyword to a shared short code, or text your dedicated short code. Received messages can then be viewed in the SMS4U dashboard, forwarded to email, or delivered to your systems by webhook.
Yes. Incoming SMS messages are logged in the SMS4U web dashboard, where authorised users can view messages and send replies.
Yes. SMS4U can forward incoming text messages to a nominated email inbox, including the sender number, message content, and received time.
Not always. A standard SMS4U account can receive replies to messages you have recently sent. A keyword campaign or dedicated short code is needed when customers must be able to start the conversation themselves.
Yes. SMS4U can deliver received messages to an HTTPS webhook so your CRM, helpdesk, database, or automation workflow can process them.
Start with replies to your outbound messages, or contact us to arrange a keyword campaign or dedicated New Zealand short code.