SMS Survey

Initiate Survey over SMS

What is SMS Survey?

Lots of businesses want to get some feedback or find out how they are doing from their customers, staff and business partners.

SMS messages are less annoying compared to phone calls, and are more reliable and responsive compared to other communication methods. Emails are a great method to notify customers but they are often not delivered or go into junk folders.

SMS4U can help you design effortless, reliable and trackable short surveys delivered by SMS.

3 Ways to run SMS Surveys

Direct Replies

Simply send a message and expect recipients to reply directly. Any replies can be delivered back to your email, to our portal or via webhooks.

For example, "Rate 1 to 10 for your service".
Send Clickable Links

Most smartphones can now click the link inside the message. Set up a web page to get the feedback, and send the link with the message.

For example "Click https://example.com/survey to give feedback"
Send Trackable Links

As part of our MessageLink facility, we can initiate a trackable link and send it to recipients. This trackable link can contain mobile number, message ID and other useful information.

For example, "Click [[https://example.com/survey/?from=%DESTINATION%]] to give feedback" will be converted to "Click https://tnz.nz/ABCD1234 to give feedback" and sent to recipients.

Once the link is clicked, we can redirect to your web survey page with the trackable variable, something like "https://example.com/survey/?from=64212342345".